Training
Products
Manage the products and services your assistant can explain to customers.
Products
The Training > Products screen stores the list your assistant can talk about during calls. When a customer asks about an offer, the assistant uses the name, description, and price data kept here.
What Each Entry Contains
- Name: the customer-facing product or service name
- Description: a short explanation in plain language
- Price: when you want the assistant to quote one
Leaving the price blank is valid. Many teams intentionally avoid quoting prices on the phone and prefer to route the caller to sales instead.
Why This Screen Matters
- The assistant answers product questions consistently.
- Common price and offer questions do not depend on free-form prompt wording.
- Multiple assistants in the same workspace can share the same list.
Relationship to Business Info
Business Info gives the broad company context. Products gives structured sales content. Used together, they help the assistant explain both who you are and what you sell.