Campaign Management
Monitor, pause, resume, and manage your Fonify call campaigns in real time.
Campaign Management
Once a campaign is launched, you can monitor its progress, pause and resume it, adjust settings, and handle individual call outcomes -- all from the campaign dashboard.
Campaign Statuses
Every campaign has a status that reflects its current state:
| Status | Description |
|---|---|
| Draft | Created but not yet launched. Can be edited freely. |
| Scheduled | Launch date is in the future. Will start automatically. |
| Running | Actively placing or receiving calls. |
| Paused | Temporarily stopped. Can be resumed at any time. |
| Completed | All contacts have been called or the end date has passed. |
| Cancelled | Manually stopped. Cannot be resumed. |
Monitoring a Running Campaign
From the Campaigns page, click on any active campaign to open the live dashboard. Key metrics update in real time:
Progress
Percentage of contacts reached out of total. Includes completed calls, pending contacts, and retries.
Call Outcomes
Breakdown of answered, no answer, busy, voicemail, and failed calls.
Active Calls
Number of calls happening right now, with live duration counters.
Pausing and Resuming
Click the Pause button on the campaign dashboard. Active calls will finish naturally, but no new calls are initiated. Pending contacts remain in the queue.
Click Resume to restart dialing from where it left off. Fonify picks up with the next contact in the queue.
Tip
Pausing is useful when you notice an issue with your assistant's responses or need to update the contact list mid-campaign.
Editing a Campaign
What you can edit depends on the campaign status:
| Setting | Draft | Scheduled | Running | Paused |
|---|---|---|---|---|
| Campaign name | Yes | Yes | Yes | Yes |
| Assistant | Yes | Yes | No | No |
| Phone number | Yes | Yes | No | No |
| Contact list | Yes | Yes | Add only | Add only |
| Schedule | Yes | Yes | Partial | Partial |
| Retry rules | Yes | Yes | Yes | Yes |
| Concurrency | Yes | Yes | Yes | Yes |
You cannot change the assistant or phone number once a campaign has started. If you need a different assistant, create a new campaign with the remaining contacts.
Managing Individual Contacts
Within a running or completed campaign, you can view the status of each contact:
- Pending: Not yet called
- In Progress: Currently on a call
- Completed: Call finished successfully
- Failed: Call could not be connected
- Skipped: Manually removed from the queue
To skip a specific contact, find them in the contact list tab and click Skip. To add contacts mid-campaign, click Add Contacts and upload additional entries.
Cancelling a Campaign
If you need to permanently stop a campaign:
- Open the campaign dashboard
- Click Cancel Campaign
- Confirm the action in the dialog
Cancellation is irreversible. Any remaining contacts will not be called. If you might want to resume later, use Pause instead.
Duplicating a Campaign
To reuse a campaign's settings:
- From the campaigns list, click the three-dot menu on any campaign
- Select Duplicate
- Fonify creates a new draft with identical settings, ready for you to modify and launch