Subscription & Credits
Understand Fonify packages, minute usage, the setup fee, the payment flow and package changes.
Subscription & Credits
Fonify runs on a monthly or annual package subscription. Each package includes a monthly allowance of conversation minutes.
Packages
Sekreter
For starting out with a single AI employee and a single user. Suited to small businesses that want inbound calls answered, appointments taken and common questions handled.
Asistan
Higher conversation volume, multiple users and outbound call campaigns. For businesses with steady call traffic.
Ekip
For organisations needing high volume, custom integrations and dedicated support. Priced on request, not listed.
Packages are measured in minutes, not credits. Each package's monthly minutes, seat count and current price are listed under Settings > Subscription. We deliberately do not repeat the numbers here so the docs cannot drift from the screen.
The Only Difference Between Packages
Your package does not lock product features. Today there is exactly one package gate:
| Feature | Sekreter | Asistan | Ekip |
|---|---|---|---|
| Bulk Call (outbound campaigns) | No | Yes | Yes |
| Answering inbound calls | Yes | Yes | Yes |
| Yes | Yes | Yes | |
| Documents and Business Info | Yes | Yes | Yes |
| API keys and webhooks | Yes | Yes | Yes |
| Calendar, requests, directory | Yes | Yes | Yes |
Everything else differs by scale: monthly minutes and seat count.
How Minutes Are Consumed
Your monthly minutes are drawn down by conversation time. Inbound and outbound calls count the same way.
Very short conversations still count as one minute. A ten-second call costs a minute.
Unused minutes do not roll over. On renewal your balance is set to your package's monthly value, not added to it. Plan your monthly volume accordingly.
When your monthly minutes run out you can buy additional minutes. Current contents and pricing for add-on packs are under Settings > Subscription.
Setup Fee
Monthly plans carry a one-off setup fee that is independent of the package. It covers assistant setup, training and number connection.
Tip
Annual billing waives the setup fee. On an annual subscription you pay ten months and the setup fee is dropped, so you save three months in total.
Payment Flow
From Settings > Subscription choose the package and the billing period (monthly or annual).
Enter your billing title, tax office and address. These are printed on the invoice.
Enter your payment card details. Charges are made in Turkish Lira.
The payment result appears on screen and your invoice can be downloaded from the same section.
Changing Your Package
Upgrades take effect immediately. Downgrades apply at the end of your current billing period, and your current package stays active until then.
If your current assistant, number or member count exceeds the limits of the package you are moving down to, remove the excess before downgrading.
Note
There is no self-service cancellation in the panel. For cancellation or a package change, contact support.
Invoices
Under Settings > Subscription you can reach all of your invoices: monthly or annual subscription invoices, add-on minute invoices, and a PDF download option.