Call Issues

Troubleshooting guide for calls not starting, dropped connections, audio quality, missing transcripts, and billing discrepancies.

Calls Aren't Starting

Audio Quality Issues

Transcript and Data Issues

Credit and Billing

Getting Help

If your issue isn't listed here or the suggested solution doesn't work:

Support Team

Email [email protected] with the call ID.

FAQ

Most-asked questions and quick answers.

Note

Including the call ID, workspace name, call date/time, and expected behavior in your support request significantly speeds up investigation.

FAQ

Answers to the most common questions about the Fonify platform, credits, security, and integrations.

WhatsApp Issues

Troubleshoot WhatsApp Business API connections, message delivery failures, template rejections, and Meta verification problems.

Call Issues

Calls Aren't Starting

Campaign shows 'active' but no calls go out

Test call returns an error

Inbound calls aren't being answered

Audio Quality Issues

Assistant speech sounds choppy

Assistant interrupts the customer

Audio sounds scratchy or echoey

Transcript and Data Issues

Transcript is empty or partial

Extracted data fields are blank

Webhook didn't fire

Credit and Billing

Calls aren't deducting credits

Higher credit consumption than expected

Getting Help

Support Team

FAQ

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