Credit & Billing Issues
Resolve credit balance discrepancies, billing questions, plan upgrade issues, and understand the refund process.
Credit Not Reflecting
Billing Discrepancies
Plan Upgrade Issues
Refund Process
Note
Refund requests are subject to Fonify's refund policy. The steps below outline the general process.
Contact support through the in-dashboard chat or email [email protected]. Include your invoice number and the reason for the refund.
The support team will review your request. This typically takes 1-3 business days.
If approved, the refund is processed to your original payment method within 5-10 business days.
Refund requests for unused credits are generally approved. Refund eligibility for consumed credits may vary based on the circumstances.
Tracking Credit Consumption
To monitor your credit usage in detail:
- Dashboard: The credit widget on the home screen shows your current balance at a glance
- Billing page: Detailed consumption history shows which campaigns used how many credits
- Campaign analytics: View total credit consumption for each campaign on its detail page
- Notifications: Set up low-credit alerts to be notified before your balance runs out
Tip
Enable the low-credit warning in Settings > Notifications. This way you'll receive an alert before your credits are fully depleted.