Contact Management
Conversations
The history of every inbound and outbound call, including transcripts and extracted call data.
Conversations
The Communication > Calls screen is the single history view for inbound and outbound calls in your workspace.
What the List Shows
- Assistant filters
- Campaign filters
- Date-range filters
- Direction, duration, and basic call outcome
What Opens in Call Detail
Selecting a row opens the call detail view with:
- Transcript
- Extracted call data
- Call outcome
- A timeline of tools used during the call
Note
Call recordings cannot be played from the panel. The recording URL is not sent to the browser for customer roles, so this is enforced on the server side rather than hidden only in the UI.
Important Notes
- The transcript is readable, but bulk transcript export is not available to customers.
- Dates and times are shown in your browser's timezone.
- Test calls also appear here, so you can review pre-launch checks in the same place.