Assistant Editor
Call Flow and Timing
Control who speaks first, the opening line, call duration, and voicemail behavior.
Call Flow and Timing
This page controls how the call starts and runs.
Call Flow
Set who speaks first and what the opening message should be.
Choosing a custom opening disables the assistant's prompt-side opening. A custom line here replaces the default greeting configured during setup.
Timing
There are only two settings in this section:
| Setting | What it does |
|---|---|
| Maximum Duration | Sets the longest allowed call duration |
| End on Silence | Ends the call after a configured silence window |
Note
"Pause before speaking" is not on this page. That behavior is tied to response eagerness under Voice & Speech.
Audio Environment
- Background Sound: Plays a light ambient sound during calls
- Voicemail Detection: Detects voicemail behavior automatically
When voicemail detection is on, you also see Leave a voicemail message. When it is off, the call ends if voicemail is detected.