Assistant Editor
Human Transfer
Set when and during which hours the AI employee hands the call to a human.
Human Transfer
Note
This section is conditional. It appears only when transfer has been set up for that employee. If you cannot see it, transfer is not configured for this employee.
Human Transfer sets in which situations and hours the assistant hands the call to a human.
Fields in This Section
- Target: The number the transfer goes to
- Whisper message: A short note read to the receiver before the call connects
- Live Transfer Hours: The hours during which transfer is allowed
What the Whisper Message Does
The whisper message gives the receiving person quick context before the caller is connected, so they know what the call is about from the start.
Live Transfer Hours are separate from the employee's working hours. The employee can keep answering calls; only the transfer action closes outside this time window.
If transfer is unavailable outside the configured hours, the employee completes the conversation itself.