Make Your First Call
Test your AI employee, review the transcript and summary, then adjust the settings that are available in the panel.
Make Your First Call
Once your AI employee is ready, the next step is a controlled test. The goal is to verify how it sounds, how it opens the call, and whether it uses your documents correctly.
Before You Begin
Make sure you have:
- A prepared AI employee (see Meet Your AI Employee)
- A phone number you can safely test with, or a browser microphone
- Credits if you plan to use a real outbound call
Real phone-call tests consume credits. Start with web mode or your own number before testing any live workflow.
Start the Test
Go to Assistant > AI Employees and open the employee you want to test.
The fastest option is Test Employee, which gives you three modes:
- Web for quick browser-based testing
- Inbound if you want to call the assigned number yourself
- Outbound if you want Fonify to call a number you enter
Listen to the opening, ask an unexpected question, pause for a few seconds, and interrupt once to see how the employee behaves in a real conversation.
Test Employee
Open the dedicated guide for the three testing modes.
Review the Result
When the test ends, open Contacts > Conversations and inspect the call detail.
Transcript
Read the full text of the conversation with speaker turns.
Summary
Check the short AI-generated summary and outcome.
Captured Information
Verify that the expected fields from the conversation are populated.
Call Outcome
Confirm whether the call completed, hit voicemail, or ended another way.
Note
Call recordings cannot be played from the customer panel. Use the transcript, summary, and call detail to evaluate the result.
What to Evaluate
| Area | What to check |
|---|---|
| Opening | Did the employee introduce itself clearly and correctly? |
| Tone | Does the voice and pace fit your brand? |
| Accuracy | Did it answer with the right information from your documents? |
| Flow | Were there awkward pauses, interruptions, or loops? |
| Closing | Did it end the conversation at the right moment? |
Which Setting Should You Change Next?
If the employee sounds too fast, flat, or robotic, go back to Voice & Speech.