Meet Your AI Employee
Your employee is prepared during setup. This page shows where to find it and which settings you can change yourself.
Your AI Employee Is Prepared for You
Your AI employee is set up for you during onboarding. What it says, what it can do, and which information it captures are defined with you during setup and configured by the Fonify team. There is no self-serve “create assistant” flow in the customer panel.
Where to Find Your Employee
Go to Assistant > AI Employees from the sidebar.
Click the employee from the list.
The editor opens with Identity, Voice & Speech, and Call Settings.
What You Can Change Yourself
Profile
Review the employee name, role, and language.
Voice
Choose the voice customers hear on calls.
Documents
Manage which documents are linked to the employee.
Voice & Speech
Adjust energy, pace, volume, interruption handling, and audio processing.
Call Settings
Manage the opening, call duration, silence handling, and voicemail behavior.
Human Transfer
If the section appears, manage transfer target, whisper message, and hours.
What the Fonify Team Changes
- Conversation content and scope
- Capabilities available to the employee
- Information captured from conversations
Note
If you need a new capability, different conversation content, or a new captured field, contact support.
What to Do After a Change
Always test your changes before using the employee in a live campaign.