Hotels
For boutique hotels, aparthotels, and chains, the AI employee handles 24/7 bookings, room service, and concierge questions in many languages with a natural accent.
Let your AI employee book rooms even when reception is closed.
For boutique hotels, aparthotels, and chains, the AI employee handles 24/7 bookings, room service, and concierge questions in many languages with a natural accent.
Fonify for hotels
Why hotels pick Fonify.
A line that drives direct bookings
Customers book by calling you instead of going through an OTA, so you sell without paying commission.
Multilingual greeting
Greets guests in their own language across 50+ tongues including German, Russian, Arabic, and French.
Concierge questions
Shares info about nearby restaurants, beaches, transit, and events in your hotel's voice.
Night reception load drops
A 2 AM booking or room-service call goes to the AI employee, so your staff stays focused.
Writes to your existing PMS
Saves the reservation automatically to Opera, Cloudbeds, or your local PMS. No morning reconciliation needed.
Guest follow-up flow
Pre-check-in confirmation, post-check-out thank you, and feedback request are sent over WhatsApp automatically.
What the AI employee does on hotel calls.
Fonify checks availability in your PMS, walks them through room types and rates, takes card details, and books the room. Handling after-hours calls cuts reception staffing costs by up to 50%.
The AI employee reads the menu, takes the order, sends it to the kitchen, and charges the room.
Greets the guest in German, explains airport transfer options, and books one on request.
Finds the reservation in your PMS, checks availability for the new dates, applies the change, and sends a confirmation email.
The AI employee recommends local restaurants, makes the reservation at the chosen venue, and provides directions in the guest's language
Fonify measures the guest experience, records complaints, and escalates negative feedback to managers for rapid resolution
Talks directly to your hotel stack.
The AI employee connects directly to your reservation system, telephony, and guest comms tools.
- Reservation sync with Opera, Cloudbeds, Mews, and local PMS systems.
- Event and meeting-room booking via Google Calendar.
- Check-in confirmations and feedback flow via WhatsApp Business.
- International call routing via Twilio or your local switchboard.
Frequently asked questions
Can Fonify give accurate pricing and availability for different room types?
Yes. It reads room type, nightly rate, and availability from your PMS in real time. It tells the guest the correct price and won't book the wrong room type. It also distinguishes seasonal and promotional pricing.
Which PMS and channel manager systems does Fonify connect to?
Fonify connects directly to PMS systems like Opera, Cloudbeds, and Mews. It writes each reservation into the system instantly and reads availability from your channel manager. You won't need to manually reconcile bookings from different channels each morning.
If a guest calls about overbooking or a refund, how does Fonify handle it?
Fonify doesn't resolve overbooking or refund requests on its own. It logs the request and the reservation details. Then it transfers the call to the hotel manager or front desk supervisor, who makes the final call.
How long does it take to connect Fonify to the hotel's phone line and reservation system?
Setup usually takes three to five business days. Your existing phone line is redirected, the PMS integration is tested, and your room types and rates are configured before Fonify goes live.
Note
These sector-specific conversation flows are prepared for you during onboarding. You manage day-to-day usage from the customer panel, and work with the Fonify team whenever you need a new integration or workflow.