Healthcare
For clinics, polyclinics, and private practices, the AI employee picks up on weekends, evenings, and during breaks.
Let your patients book without ever hearing a hold tone.
For clinics, polyclinics, and private practices, the AI employee picks up on weekends, evenings, and during breaks.
Fonify for healthcare
Why healthcare teams pick Fonify.
Zero missed calls
When reception is busy, on break, or it's the weekend, the AI employee picks up and books the appointment.
No calendar clashes
It sees the doctor's calendar in real time, only offers open slots, and never creates conflicts.
Automatic notes on the patient record
Call summary and complaint notes drop automatically into your HBYS or CRM. The secretary doesn't have to type anything.
KVKK-compliant infrastructure
Conversations are encrypted, patient data never goes to a third-party model, and your retention policy is preserved.
Patient greeting in 50+ languages
For clinics in tourist areas, natural German, Russian, Arabic, and more.
Urgency triage
Listens for symptoms, escalates to the on-call doctor when needed, or routes to 112.
What the AI employee does on clinic calls.
Fonify opens the calendar, proposes an available time, and sends a confirmation SMS and calendar invite. Smart reminders cut patient no-show rates by up to 40%.
The AI employee shares the lab turnaround time and queues the patient for a callback when results are in.
Summarises the symptoms, transfers to the on-call doctor immediately, and flags the call record as priority.
Finds the patient record, frees the old slot, proposes a new time, and writes the change to HBYS.
The AI employee retrieves medication information from patient records, verifies pharmacy stock status, and schedules doctor approval appointments when needed.
The AI employee answers multiple calls simultaneously, identifies patient symptoms through natural conversation, automatically routes urgent cases to on-call doctors and routine cases to appropriate departments.
Talks directly to your clinic stack.
The AI employee doesn't replace the systems your clinic already uses. It sits on top of them and writes calls to the right place automatically.
- Two-way appointment sync with Google Calendar and Outlook.
- Patient record and complaint notes written to HBYS, CRM, or an Excel list.
- WhatsApp confirmation and reminder messages.
- Call routing over your existing switchboard or SIP trunk.
Frequently asked questions
Is patient data secure?
Conversations are encrypted, data is stored in Türkiye, infrastructure is KVKK-compliant, and patient files are never sent to third-party models.
Does it pass urgent calls to a human?
Symptoms are triaged, urgent flags route the call to the on-call doctor, and 112 redirection is offered when needed.
Does it integrate with our existing HIMS?
Integrates with common HIMS systems like MEDISOFT, Praxis, and Hekimnet. Custom systems connect via open API.
Can the doctor's calendar double-book?
Real-time slot checking against Google Calendar, Outlook, or your HIMS calendar. Only free slots are offered and double bookings are prevented.
Note
These sector-specific conversation flows are prepared for you during onboarding. You manage day-to-day usage from the customer panel, and work with the Fonify team whenever you need a new integration or workflow.