Logistics

For logistics, freight, and parcel companies, the AI employee handles live shipment tracking, delivery rescheduling, and B2B customer queries 24/7.

Let your AI employee resolve shipment and delivery questions at dashboard speed.

For logistics, freight, and parcel companies, the AI employee handles live shipment tracking, delivery rescheduling, and B2B customer queries 24/7.

Fonify for logistics companies

Why logistics companies pick Fonify.

Live shipment tracking

When the customer gives the shipment number, Fonify reads live location and delivery time from the TMS and gives a precise answer.

Delivery changes

When a customer wants a new address or time, it initiates the change based on the current shipment state.

Route optimisation queries

Knows the drivers' live status and gives a realistic ETA window. No surprise deliveries.

Damaged delivery process

Starts the damage report flow in a standard way, requests photos from the customer, and opens a follow-up record.

B2B customer flow

Starts repeat bulk shipments for regular customers with standard steps, lightening the sales team's load.

Warehouse pickup

Opens available pickup slots and routes the customer to the nearest hub.

What the AI employee does on logistics calls.

Fonify finds the shipment in the TMS, shares live location and ETA, and explains the cause of any delay.

The AI employee checks the courier's route, proposes a new time, and triggers a route adjustment when possible.

Collects addresses, volumes, and desired delivery time, opens an operations task, and gives a preliminary quote.

Opens the damage form, requests photos, and notifies both the insurance and operations teams in parallel.

Contacts customer to complete missing information, records correct address in system to prevent delivery errors.

Conducts automated post-delivery satisfaction survey call, measures satisfaction rate, and immediately forwards negative feedback to managers.

Connects directly to your logistics tools.

The AI employee connects directly to your TMS, warehouse system, and customer portal so calls turn into operations.

Shipment sync with TMS systems like Oracle TMS, Mecasoft, and ITP.
Pickup appointments opened in your warehouse system (WMS).
B2B customer records written to Salesforce or local CRMs.
Delivery confirmations and damage-photo flow via WhatsApp Business.

Frequently asked questions

Does Fonify understand logistics terms like shipment number and delivery window?

Yes, it correctly understands shipment numbers, delivery windows, and delay reasons. It reads the current status from the TMS and gives customers a precise delivery time range without asking them to repeat technical terms.

Which TMS and shipment tracking systems does Fonify work with?

Fonify integrates directly with common transport management systems like Oracle TMS, Mecasoft, and ITP. If you use a different system, it connects through an open API and keeps shipment data synced in real time.

For a damaged shipment or compensation claim, does Fonify transfer the call to a person?

Yes, Fonify does not decide on compensation. It logs the damage report, requests photos, and transfers the call directly to a customer service specialist, who takes over the case with the shipment record.

How many days does it take to connect Fonify to our TMS and go live?

Setup usually takes three to five business days. It includes connecting the TMS, testing shipment and delivery flows, and then bringing the AI employee live, with no need for extra hardware.

Note

These sector-specific conversation flows are prepared for you during onboarding. You manage day-to-day usage from the customer panel, and work with the Fonify team whenever you need a new integration or workflow.