Service & Repair

For technical service, renovation, and repair businesses, appointment, site survey, and quote calls are handled by your AI employee without wearing out your crew in the field

Service and renovation requests are logged instantly, none are forgotten

For technical service, renovation, and repair businesses, appointment, site survey, and quote calls are handled by your AI employee without wearing out your crew in the field

Fonify for repair and renovation businesses

Why service and renovation businesses choose Fonify

Service appointments

Takes the calling customer's fault report or renovation request, and books the service appointment into the calendar for a suitable time

Site survey scheduling

For jobs requiring an on-site survey, collects the address and job details, and schedules a suitable day

Price and quote questions

Explains the price range for standard services, and logs quote requests for custom jobs

Job status updates

Instantly gives customers asking about an ongoing job the current status

Emergency fault routing

Prioritizes emergencies like water leaks or electrical faults, and routes them to the nearest technician

Smart handoff to the technician

For calls requiring technical detail, warm-transfers to the right technician along with a summary of the conversation

What the AI employee does on service and renovation calls

Fonify logs the address and the fault, routes it urgently to the nearest technician, and tells the customer the estimated arrival time

The AI employee collects the job details and address, schedules a suitable survey date, and drops the appointment into the calendar

Reads the current job status, shares the estimated completion date, and passes further questions to the technician

States the standard maintenance price, offers a suitable day, and confirms the appointment

Talks directly to your field tools

The AI employee connects to your service appointment and job tracking systems, your existing workflow stays the same

Automatic appointment and work order entry into your service management software
Technician and survey calendar sync via Google Calendar
Appointment and job status update messages via WhatsApp Business
Appointment confirmation and emergency fault routing via SMS

Frequently asked questions

Can it tell a water leak apart from a routine maintenance request over the phone?

Yes, it listens to the caller's description of the issue and determines the urgency level. It prioritizes emergencies like water leaks or electrical faults and routes them to the nearest technician. Routine maintenance or renovation requests instead go through the normal booking flow.

How do the appointments and work orders it creates reach our service management software?

Fonify writes the address, issue, and appointment details it collects straight into your service management software as a work order. It syncs the technician calendar through Google Calendar and sends status updates through WhatsApp Business.

If a warranty claim is disputed, does Fonify transfer the call to a technician?

Yes, it warm-transfers calls involving disputed warranty coverage or price objections to the right technician or manager along with a summary of the conversation. Fonify doesn't decide on warranty coverage itself. It just logs the request and routes it to the right person.

How many days does it take to get Fonify live on our service line?

It typically takes 5 to 7 business days from the onboarding call to going live. During that time, your technician calendar and service management system are connected to Fonify, followed by a short soft launch before calls go fully live.

Note

These sector-specific conversation flows are prepared for you during onboarding. You manage day-to-day usage from the customer panel, and work with the Fonify team whenever you need a new integration or workflow.