Tourism

For travel agencies, tour operators, and transfer companies, the AI employee answers tour, hotel, flight, and transfer calls in the customer's own language.

Let your AI employee route tour and transfer inquiries to the right season.

For travel agencies, tour operators, and transfer companies, the AI employee answers tour, hotel, flight, and transfer calls in the customer's own language.

Fonify for travel agencies

Why tourism companies pick Fonify.

Multilingual tourist line

Greets in natural German, Russian, Arabic, Polish, and more so foreign guests aren't kept on hold.

Tour package advisory

Recommends a suitable tour package by budget, party size, and dates, and hands a sales-ready customer to your team.

Flight and hotel combos

Reads standard flight + hotel combos and instantly confirms availability from the supplier system.

Transfer booking

On airport-transfer calls it captures flight details, dispatches to the transfer vehicle, and sends the customer a confirmation.

Visa and travel info

Quickly answers repeat questions on visa requirements, required documents, and travel insurance.

Peak-season demand

Handles hundreds of parallel calls during summer and semester breaks so customers aren't put on hold.

What the AI employee does on tourism calls.

Fonify captures party size, dates, and accommodation preference, reads the right package, and forwards a hot lead to sales.

The AI employee greets in German, captures dates and cities, and offers a package within the live budget range.

Finds the reservation, shares the driver and pickup time, and resends a confirmation if needed.

Shares the standard requirement list by destination country and passport type, and books an advisor appointment.

AI assistant explains cancellation and date change policies, suggests suitable alternative dates, and completes the process quickly.

Fonify automatically calls customer with flight delay or transfer cancellation details, offers alternatives, and confirms new arrangements.

Talks directly to your tourism stack.

The AI employee connects directly to your tour operating system, flight suppliers, and transfer planning tools.

Package sync with Etstur, Setur, and local tour platforms.
Flight and hotel queries via the Galileo, Amadeus, and Sabre GDS systems.
Transfer and advisor calendar sync via Google Calendar.
Multilingual package images and confirmation messages via WhatsApp Business.

Frequently asked questions

Yes. It asks for headcount, travel dates, and budget range, then recommends the right tour package. It also speaks naturally in tourist languages such as German, Russian, and Arabic, and recognizes standard flight-and-hotel combinations.

Which GDS and tour operator systems does Fonify connect to?

Fonify queries flight and hotel availability instantly through the Galileo, Amadeus, and Sabre GDS systems. It syncs packages with tour operator platforms like Etstur and Setur, and forwards the booking to your sales team as a warm lead.

If a customer disputes a cancellation or asks for a special discount, how does Fonify handle the call?

Fonify doesn't decide on cancellation policy or discounts on its own. It logs the request and the objection, then transfers the call to a sales consultant or agency manager, leaving the decision that requires human approval to them.

How quickly can Fonify's line go live for a travel agency?

Setup usually takes three to five business days. Your tour package catalog, price list, and GDS access are configured and tested with sample calls, then your existing phone line is redirected to Fonify.

Note

These sector-specific conversation flows are prepared for you during onboarding. You manage day-to-day usage from the customer panel, and work with the Fonify team whenever you need a new integration or workflow.