Collections - Payment Reminders

Automate payment reminders, overdue notices, and payment plan offers with Fonify AI call agents to improve collection rates.

The Problem: Late Payments and High Collection Costs

Chasing overdue payments is expensive and stressful — for both your staff and your customers. Without timely follow-ups, accounts receivable balances grow and cash flow suffers. Manual collection calls are labor-intensive and often avoided because of their confrontational nature.

A reminder call within the first 7 days of a missed payment can increase collection rates by 35-45%. Early intervention is critical to recovering revenue.

Recommended Assistant Configuration

What We Set Up for You During Onboarding

Parameter	Our recommendation for this sector
Personality	Professional, respectful, firm but kind
Conversation Style	Direct, solution-oriented, understanding

These settings shape what the employee says and are defined during setup. If they need to change, contact support.

What You Can Adjust Yourself

Setting	Where	Our recommendation for this sector
Voice tone	Voice & Speech > Voice Character	Slow and clear, authoritative yet not aggressive
Language	Identity > Profile	English
Documents	Identity > Documents	Payment channels, installment options, payment plan terms

Collection calls are sensitive conversations. Ensure the assistant never uses threatening or aggressive language. For cases requiring legal notices or escalation, route to a human representative instead.

Sample Conversation Scenario

"Hello, this is [Company Name] accounts department calling. I'd like to provide a quick update regarding your March invoice."

"We show an outstanding balance of $250 from your invoice due on March 15th. Have you already made this payment?"

"If you're experiencing difficulty with the full amount, we can arrange a 3-installment payment plan. Would you like to explore that option?"

A payment date commitment is secured or payment plan details are provided. The call ends professionally and positively.

Campaign Setup Tips

Pre-Due Reminder

Call 3 days before the due date as a courtesy reminder. Use an "upcoming payment" tone.

Overdue Follow-Up

Call 7 days after the due date for active follow-up. Offer a payment plan as an alternative.

Call Hours: 09:00-18:00 (within legal calling hours)
Variable Mapping: customer_name, invoice_number, invoice_amount, due_date, days_overdue
Retry Logic: If unanswered, retry after 24 hours, maximum 3 attempts

Information Captured From the Conversation

The employee captures the information below during the conversation. You can see it in the call detail under Contacts > Conversations, in the matching contact record under Customers > Directory, and in campaign analytics.

Information	Description
`payment_status`	Paid / Unpaid / Partial Payment
`payment_date_commitment`	Date the customer promises to pay
`installment_requested`	Wants a payment plan
`installment_count`	Preferred number of installments
`dispute`	Reason for invoice dispute if any
`reach_status`	Reached / No Answer / Voicemail Left
`escalate_to_human`	Complex case needs human follow-up

Note

Which information is captured is configured for you during setup and cannot be changed from the panel. If you need a new field, contact support.

Expected Results & KPIs

Collection Rate

35-45% higher on-time payment rate

Cost Savings

70% lower cost per collection call

Payment Plan Adoption

25% of overdue accounts accept a payment plan

Campaign Management

Plan and manage your collection campaigns effectively.

Campaign Analytics

Track collection success rates and optimize your approach.